Polocies
Product policy
Handmade products
Minor variations in colour, placement, artwork, glitter distribution, embellishment or finish may occur and are not considered faults.
Sizing
Customers are responsible for selecting the correct nail size before purchasing. Please refer to the Size Guide and follow the measuring instructions carefully. Julia's Doing Nails cannot be held responsible for incorrect sizing chosen at the time of ordering.
Colour
I am to display product colours as accurately as possible. However, colours may appear slightly different depending on your device or screen settings.
Nail care & wear
The longevity of your press on nails depends on correct preparation, application, daily activities and aftercare. Individual wear times will vary.
For best results:
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Follow the included application instructions and information available to you on the Julia's Doing Nails Website.
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Avoid prolonged exposure to water for the first few hours after application.
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wear gloves when cleaning or using harsh chemicals.
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Avoid exposing cuticle and nail area to oils and moisturizers as this can dissolve the glue bond.
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Remove nails carefully following the provided removal instructions to minimise potential damage to your natural and press on nails.
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My press on nails are designed to be reusable when removed carefully, cleaned correctly and stored appropriately between wears. Reuse cannot be guaranteed if the nails are damaged during wear or removal.
Allergies & sensitivities
Some application products, including nail glue and adhesive tabs, may contain ingredients that can cause irritation or allergic reactions in some individuals. Please discontinue use immediately if irritation occurs. Julia's Doing Nails is not responsible for reactions to products supplied or chosen by the customer.
Product care
Store your nails in a cool, dry place away from direct sunlight and heat when not in use. Proper storage will help maintain their appearance and longevity.
Consumer guarantees
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993. If a product is faulty, not of acceptable quality, or does not match its description, please contact me so I can resolve the issue in accordance with New Zealand consumer law.
Only use press on nails as directed.
Follow all application and removal instructions in your kit and on the website to avoid damaging your press on nails and natural nails.
Follow re-using guide for proper cleaning of your reusable nails.
Avoid submerging press on nails in water unless following the removal process. Avoid oils and moisturizers around the cuticle and nail area, avoid using your press on nails as tools as this can affect the longevity of your application by affecting the glue bond and cause damage to the natural nail.
Return & Refund policy
Due to the custom-made nature of my press on nails, I am unable to accept returns or exchanges for change of mind or incorrect sizing.
Your rights under the New Zealand Consumer Guarantees Act 1993 are fully respected.
If your order arrives damages, defected or you've received the wrong item, please contact me within 7 days of delivery with your order number and clear photos. I'll work with you to provide a repair, replacement or refund.
Please note that normal wear and tear, incorrect application or removal, misuse or damage caused after delivery are not considered manufacturing faults.
Please double check your size and design selections before placing your order, as custom orders cannot be changed once production has begun.
Shipping policy
Processing time
As each set of press on nails is custom-made to order, please allow 2-3 business days for your order to be created before it is dispatched.
Shipping
Orders are shipped via NZ Post with tracked delivery.
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Standard Tracked Shipping: $8.95
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Rural delivery: Additional charges apply where required.
Once your order has been dispatched you will receive a tracking number via email.
Delivery times
Estimated delivery times after dispatch are:
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Urban addresses: 2-3 business days
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Rural addresses: 3-5 business days
Please note that these are estimated delivery timeframes only and may vary due to factors outside of my control.
Lost or delayed parcels
Once your parcel has been handed to NZ Post, delivery is the responsibility of the courier. If your parcel is significantly delayed, please contact me and i will assist you in lodging an enquiry with NZ Post.
Incorrect shipping information
Please ensure your shipping address is correct before completing your order. I cannot accept responsibility for parcels sent to an incorrect address provided at checkout.
International shipping
At this time, I only ship within New Zealand.
Processing time
As each set of press on nails is custom-made to order, please allow 2-3 business days for your order to be created before it is dispatched.
Shipping
Orders are shipped via NZ Post with tracked delivery.
-
Standard Tracked Shipping: $8.95
-
Rural delivery: Additional charges apply where required.
Once your order has been dispatched you will receive a tracking number via email.
Delivery times
Estimated delivery times after dispatch are:
-
Urban addresses: 2-3 business days
-
Rural addresses: 3-5 business days
Please note that these are estimated delivery timeframes only and may vary due to factors outside of my control.
Lost or delayed parcels
Once your parcel has been handed to NZ Post, delivery is the responsibility of the courier. If your parcel is significantly delayed, please contact me and i will assist you in lodging an enquiry with NZ Post.
Incorrect shipping information
Please ensure your shipping address is correct before completing your order. I cannot accept responsibility for parcels sent to an incorrect address provided at checkout.
International shipping
At this time, I only ship within New Zealand.
Terms & Conditions
Last updated: August 2026
Welcome to Julia's Doing Nails. By accessing our website or placing an order, you agree to these Terms
& Conditions. Please read them carefully before making a purchase.
1. About Us
Julia's Doing Nails is a New Zealand business specializing in handcrafted, custom-made reusable press-
on nails.
2. Orders
All orders are subject to acceptance and availability.
As our products are custom-made to your specifications, production begins after payment has been
received. Once production has started, orders cannot be cancelled or changed.
If we are unable to fulfil your order, we will contact you to arrange an alternative, store credit, or refund
where appropriate.
3. Pricing & Payment
All prices are displayed in New Zealand Dollars (NZD).
Payment must be made in full before your order is created and dispatched.
We reserve the right to update our prices at any time without prior notice.
4. Product Information
Every nail set is handcrafted. Minor variations in colour, artwork, embellishment placement, or finish
may occur and are part of the handmade nature of our products.
Customers are responsible for selecting the correct size before purchasing. Please refer to our Size
Guide before placing your order.
Product images are intended to represent the finished design as accurately as possible. Colours may
vary slightly due to screen settings.
5. Processing & Shipping
Processing times are displayed on our website and refer to the time required to create your order
before dispatch.
Delivery timeframes provided by NZ Post are estimates only and are outside our control.
Once your parcel has been dispatched, you will receive tracking information.
Please ensure your shipping details are correct. Julia's Doing Nails is not responsible for delays or
delivery issues resulting from incorrect information supplied by the customer.
6. Returns & Refunds
As our products are custom-made, we do not accept returns or exchanges for change of mind or
incorrect sizing.
If your order arrives faulty, damaged, or does not meet the guarantees provided under New Zealand
consumer law, please contact us as soon as possible so we can assess the issue and provide an
appropriate remedy.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.
7. Intellectual Property
All photographs, product designs, artwork, logos, branding, website content, and written material
remain the property of Julia's Doing Nails unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
8. Limitation of Liability
To the extent permitted by New Zealand law, Julia's Doing Nails is not liable for:
Incorrect sizing selected by the customer.
Damage caused through improper application, removal, storage, or misuse.
Allergic reactions to nail adhesives or products supplied or chosen by the customer.
Delivery delays caused by NZ Post or events outside our reasonable control.
Nothing in this clause excludes or limits any rights you have under the Consumer Guarantees Act 1993
or any other applicable New Zealand legislation.
9. Privacy
Your personal information is collected, stored, and used in accordance with our Privacy Policy.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will take effect once
published on our website.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us using the details provided
on our website.
Privacy policy
Last updated: August 2026
Julia's Doing Nails respects your privacy and is committed to protecting your personal information in
accordance with the Privacy Act 2020 (New Zealand).
1. Information We Collect
When you place an order or contact us, we may collect:
Your name
Delivery and billing address
Email address
Phone number (if provided)
Order details
Payment confirmation (we do not store your full payment card details)
Communications you send us
2. How We Use Your Information
We use your information to:
Process and fulfil your order
Deliver your purchases
Communicate about your order
Respond to enquiries
Improve our products and customer experience
Meet our legal and accounting obligations
3. Payments
Payments are processed securely through trusted third-party payment providers. Julia's Doing Nails
does not store your full debit or credit card details.
4. Sharing Your Information
We only share your information when necessary to operate our business, including with:
Payment providers
NZ Post or other delivery providers
Website and e-commerce service providers
We do not sell or rent your personal information to third parties.
5. Marketing
If you subscribe to our mailing list, we may occasionally send you updates, promotions, or new product
announcements.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember
preferences, analyse website traffic, and support website functionality.
You can manage cookie preferences through your web browser.
7. Keeping Your Information Secure
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss,
or disclosure.
8. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct it by
contacting us.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our
website.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please
contact us using the details provided on our website.